When you purchase a Power Tool from Metal Fabrication Supplies, that's not all you get.
You also receive our hassle-free, comprehensive after sales service.
In the unlikely event of your Power Tool failing during the first 12 months,
we will collect your machine, repair and return it to you no messin'.
Our Service Centre is an authorized service agents for all the Power
Tool brands we supply, and stock over £25,000 worth of spares to
ensure the support given is second to none.
Our Service Centre also repairs out of warranty Power Tools for brands we distribute. All repairs
are covered by an additional 3 month warranty. Stocked spare parts are also available next day.
For more information about the Metal Fabrication Supplies Service Facility, call
us on
08452 60 30 50
Steps
for Returning Power Tools purchased within the last 12 months:
| 1 |
Email
repairtools@metalfabsupplies.co.uk
or call us on 08452 60 30 50 quoting 'Our Ref.', which can
be found on the original Despatch Note underneath 'Invoice Address'
along with the purchase date. Please also give details of the item
to be repaired, its fault and the postal address from which the item
is to be collected. |
| 2 |
We
will arrange collection of the item, issuing you with a collection
date and Repair Reference Number.
|
| 3 |
Ensure
the item is packaged in an outer box, to avoid further damage, and
seal with tape. Write 'Metal Fabrication Supplies' on the outer box followed
by the Repair Reference Number. |
| 4 |
When the goods are collected, obtain a Proof of Return Note from
the vehicle driver.
|
| 5 |
Once
the item is repaired, it will be despatched back to the original collection
address unless we are otherwise instructed. |
Steps for Returning Power Tools purchased outside the last 12 months:
| 1 |
Email
repairtools@metalfabsupplies.co.uk or
call Customer Services on 08452 60 30 50 giving details of
the item to be repaired, its fault, plus your personal details, i.e.
address, phone number etc. |
| 2 |
We
will issue a Repair Reference Number. |
| 3 |
Ensure
the item is packaged in an outer box, to avoid further damage, and
seal with tape. Send to: Metal Fabrication Supplies Service Centre, Pride Parkway,
Pride Park, Derby, DE24 8HX. The Repair Reference Number should be
written on the outer box. It is advisable that the delivery method
is traceable, i.e. carrier or parcel post, as Metal Fabrication Supplies cannot
take responsibility of goods that do not arrive. Alternatively, we
can arrange collection at a cost of £12.00 +vat. |
| 4 |
Our Service Centre will check the item and advise a repair estimate.
If the estimate is accepted, the item will be repaired and despatched
straight back to your requested delivery address, free of charge.
If the estimate is declined, there is a cost of £6.00 +vat
for returning the item back to you, if required.
|
Please
Note:
-
The Metal Fabrication Supplies Repair Policies are only applicable for mainland
UK only. For repairs outside mainland UK, call Customer Services on
08452 60 30 50.
- In
some instances, a Service Engineer may call you if we feel the problem
can be resolved, simply and easily, over the phone.
- Larger
or bulky items (over 25kg) are not covered by our Repair Policies. In
these instances Customer Services will advise alternative arrangements.
- The
Metal Fabrication Supplies Service Centre will repair most well known 'Quality
Power Tool Brands', although brands we do not supply may take a little
longer to turnaround. Call Customer Services on 08452 60 30 50 to check
whether your tool can be accepted.
- Items
will not be accepted without a Repair Reference Number.
- To
make an estimate for repair, the tool is usually 'stripped down'. If
the estimate is declined, the tool will not be put back together unless
we are instructed. There is an additional charge of £15.75 +vat
for putting a tool back together.
|
