Power Tool Repair

We stock over £25,000 worth of spares to ensure the support given is second to none. Metal Fabrication Supplies Service Centre also repairs out of warranty Power Tools for brands we distribute. All repairs are covered by an additional 3 month warranty. Stocked spare parts are also available next day.

We stock over £25,000 worth of spares to ensure the support given is second to none. Metal Fabrication Supplies Service Centre also repairs out of warranty Power Tools for brands we distribute. All repairs are covered by an additional 3 month warranty. Stocked spare parts are also available next day.

Tool Repair and Service options

Our experienced team will provide a work estimate before proceeding. Manufacturer’s original parts supplied, and work and parts are guaranteed.

Steps for repairing power tools purchased from us and within warranty

1. Email sales.mfs@dipt.co.uk or call us on 03452 60 30 50 quoting ‘Our Ref.’, which can be found on the original Despatch Note underneath ‘Invoice Address’ along with the purchase date. Please also give details of the item to be repaired, its fault and the postal address from which the item is to be collected.
2. We will arrange collection of the item, issuing you with a collection date and Repair Reference Number.
3. Ensure the item is packaged in an outer box, to avoid further damage, and seal with tape. Write ‘Protrade’ on the outer box followed by the Repair Reference Number.
4. When the goods are collected, obtain a Proof of Return Note from the vehicle driver.
5. Once the item is repaired, it will be despatched back to the original collection address unless we are otherwise instructed.

Steps for repairing power tools purchased from us and within warranty

1. Email sales.mfs@dipt.co.uk or call Customer Services on 03452 60 30 50 giving details of the item to be repaired, its fault, plus your personal details, i.e. address, phone number etc.
2. We will issue a Repair Reference Number.
3. Ensure the item is packaged in an outer box, to avoid further damage, and seal with tape. Send to: MFS Service Centre, Sidney Robinson Business Park, Ascot Drive, Derby, DE24 8EH. The Repair Reference Number should be written on the outer box. It is advisable that the delivery method is traceable, i.e. carrier or parcel post, as Protrade cannot take responsibility of goods that do not arrive. Alternatively, we can arrange collection at a cost of £15.00 +vat.
4. Our Service Centre will check the item and advise a repair estimate if the tool is not covered by an extended warranty. Once repaired and payment is taken, if applicable, the item will be despatched straight back to your requested delivery address, free of charge. If the estimate is declined, there is a cost of £7.50 +vat for returning the item back to you, if required.

The Metal Fabrication Supplies Repair Policies are only applicable for

mainland UK only. For repairs outside mainland UK, call Customer Services on 03452 60 20 80.

In some instances, a Service Engineer may call you if we feel the problem can be resolved, simply and easily, over the phone.

Larger or bulky items (over 25kg) are not covered by our Repair Policies. In these instances Customer Services will advise alternative arrangements.

The Protrade Service Centre will repair most well known ‘Quality Power Tool Brands’, although brands we supply will often take priority. Call Customer Services on 03452 60 20 80 to check whether your tool can be accepted.

Items will not be accepted without a Repair Reference Number.

To make an estimate for repair, the tool is usually ‘stripped down’. If the estimate is declined, the tool cannot be re-assembled for Health & Safety reasons.

For non-account customers a £25.00+vat (£30.00 inc vat) deposit is required. This will then be deducted from the cost of the repair or purchase of a new machine. Valid for 12 months. .