Frequently Asked Questions

All orders over £50.00+vat will receive free next day delivery. Orders under £50.00+vat will result in a £4.95 charge. Before 10am, before noon or Saturday deliveries are also available. Check out our delivery page for full details.

All orders must be placed by 5pm to be despatched that day. Next day is regarded as ‘next working day’ ie. Monday to Friday, and applies to items in stock.

Saturday deliveries are available but will incur extra delivery charges. You have the option to confirm your delivery method at the checkout.

For all good sends by FedEx, you will receive an email once it has been despatched with an online tracking link showing you the location of your parcel. If your goods have been sent by our local delivery vehicle, please call customer services on 03452 60 30 50 to check the status.

All delivered parcels require a signature from the recipient. If there is nobody in at the address, a card will be left confirming the attempted delivery. There will also be a contact telephone number for re-arranging a convenient delivery date. Another option is you can collect the parcel from your local Carrier Depot. Please note if you have purchased a knife online, you will may also need to provide ID to prove you are aged 18 or over.

Our warehouse handles thousands of parcels every day. In order to reduce costs to the customer and to be environmentally friendly, we reuse and recycle outer packaging. If you think we may have sent the wrong item, please ensure you look inside the packaging first, prior to contacting us.

In the unlikely event that you are not totally satisfied with your product, you can return it to us within 14 days in its original packaging and condition for a full refund or exchange. Please find more information about returns & exchanges here.

All our products are UK specification products for use in the UK.

Payment online can be made by credit card, debit card or PayPal. 30-day accounts are also available. 0% finance enables you to confidently invest in new equipment. To review our payment options – click here.

If you would like to apply for a Trade Account with 30 day credit terms, please print and fill out the account application form and return by post to – Accounts Department, DIPT Group, Sidney Robinson Business Park, Ascot Drive, Derby, DE24 8EH. All account applications are subject to status.

Once you checkout, you will see that your promotion code has been taken off the total.

Click on the forgotten password link and enter your email address. You will receive an email with instructions on how to reset your password.

Subscribed customers will receive occasional emails receiving the latest offers, products and events. If you wish to stop receiving these emails at any time, you can unsubscribe at the bottom of the email. Please allow 24 hours for this to process. If you would like to subscribe to our newsletters, please click ‘send me deals’ above the footer.

At Metal Fabrication Supplies, we respect your privacy and are committed to protecting your personal data. We do not rent or sell your information on to other companies. All your details are kept confidential. To see how we store your personal data click here.

Click onto ‘Your Account’ and ‘Company’. This then gives you the option to send an invitation email to the new user. The invitation is only valid for seven days. You can revoke their access at any time.

Click onto ‘Your Account’ and ‘Address Book’. This then gives you the option to add a new shipping address which can be made the primary delivery address. To login to your account, click here.

All our goods are covered by the standard manufactures warranty. However, at Metal Fabrication Supplies, we exclusively offer extended warranties on all tools with our preferred partners, over and above the manufacturer’s warranty. For more information please visit our warranty and logging page.

There are several benefits when purchasing your power tools from Protrade. Our #FasterSaferLonger Support Package gives you additional warranty cover over and above the manufacturer’s warranty. Also, there is no need to register your extended warranty – we do it for you! For more information on the benefits of the power tool support package.

All our images on the website are either from the manufacturer’s stock images or images we have taken ourselves. Sometimes, manufacturers alter their products slightly. If the change is significant, we usually upload a new image. However, if the item is incorrect, please contact our Central Sales and Support Team.